Reviews
State Farm® Agent Erik Nelson
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Maria I
November 3, 2026
"Amazing service. Amazing people. Frances is amazing."
We responded:
"Thank you so much for the 5 stars, Maria! And for telling me how great Frances is! We really appreciate your support. If you ever need anything, feel free to reach out anytime. ~ Erik"
Melissa McKinney
October 30, 2026
"So I know how everyone dreads, auto insurance. Let me tell you, Francis with State Farm has been absolutely phenomenal. One of the best insurance agents I have ever had, The pleasure of dealing with."
We responded:
"We really appreciate your 5-star review Melissa! Providing great service is always our goal - and Frances is exceptional at it - and we’re so happy to know we met your expectations. ~ Erik"
Mona Castellanos
October 21, 2026
"Hi, my name is Ramona Castellanos
To me the best agent Araceli Marchan 👍"
We responded:
"Thanks so much for the great review Ramona! We’re thrilled to hear you had such a positive experience with our insurance team here in Palos Hts. ~ Erik"
Margot
October 6, 2026
"Quick service and very helpful."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help Margot! We really appreciate your business as well! ~ Erik "
Joe Kinsella
August 18, 2026
"I’ve been with Erik Nelson’s office for years and he has always worked to get me in the right insurance. Frances was particularly helpful as I sort through some family changes (children aging into and out of my plan). She was patient and answered all of my questions."
We responded:
"Thank you Buddy! Really appreciate this review, your business, and more importantly, your friendship for the past 37 years! Go Titans!"
Janice Diggs
August 17, 2026
"Excellent customer service from my agent Frances keep up the excellent service"
We responded:
"Thank you Janice! So nice to hear about how we are doing! THANK YOU for your business. ~ Erik"
Dawn Wick
August 14, 2026
"They always take care of me like I am a personal friend, especially Francis! She saved me from spending a lot extra in just a matter of a few minutes. Thank you again, Francis!"
We responded:
"Wow - thank you for the amazing 5-star review Dawn!! It means a lot to our team here - and Frances in particular - to know you had such a great experience with us! Thank you for your business. ~ Erik"
Christopher Carson
July 22, 2026
"The people are real nice I haven't had one problem"
We responded:
"Thanks so much for the amazing review, Christopher! We really appreciate your support here at the Erik R Nelson Insurance Agency. Just reach out anytime if you need us - we’re here for you. ~ Erik"
Socorro Infante
July 22, 2026
"Fransis it’s Wonderfull ! Help me with everything I needed Great customer service always friendly and patient person Thank you Fransis for all your help Socorro Infante"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. Especially Frances! She is a great team member of ours! ~ Erik"
Omar M
July 22, 2026
"Great service! I highly recommend them!"
We responded:
"Omar, thank you for the fantastic review! We’re always here to support you with your insurance needs at the Erik R Nelson Insurance Agency! ~ Erik"
Wai Cheung
July 12, 2026
"Frances provides an excellent customer service and got me a very competitive auto quote. She is very nice and patient in answering my questions before I switch my policy to StateFarm from another carrier. Would recommend her to anyone who is looking for a new quote."
We responded:
"We really appreciate your 5-star review Wai! Providing great service is always our goal, and we’re so happy to know we met your expectations. Especially when you praise one of my team members! Thank you! ~ Erik
#PalosStateFarm
#StateFarmErik
#autoinsurancepalos"
jeff wuczynski
July 10, 2026
"I started with Erik when he first became an agent at the Palos location 30+ years ago. In that time I've had multiple homes & vehicles, umbrella policies to life insurance. I've moved out of state twice and every change, need and/or expectation has been met.
We all look for different attributes when deciding on our insurance needs...many will let costs guide them. What I've found is the quoted premiums for everything are generally the same or lower. Compound that with an agent with the highest integrity, an incredible office support team...why would anyone go elsewhere?"
We responded:
"Wow - thank you for the amazing 5-star review Jeff and your heartfelt words! It means a lot to our team here in Palos Heights to know you had such a great experience with us - whenever you move to IL! Ha! You're also a friend to me... ~ Erik
#PalosStateFarm
#StateFarmErik
#autoinsurancepalos"
Paul Offord
July 8, 2026
"Erik is a great insurance agent, and all of his people are very TOP NOTCH also. Erik has been a great friend and willing to help me out with the BEST products that fit my needs. Call and find out for yourself."
We responded:
"Thank you for the amazing review, Paul! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. Especially for LONG TIME customers such as yourself. Your business and friendship are truly appreciated. ~ Erik"
Katelyn Jefferies
July 6, 2026
"Been clients of this office for a few years now. I moved over an hour away but there’s no one else like Eric’s office that gets the job done with the quality, service, and confidence like the ladies and himself do."
We responded:
"Katelyn, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Erik Nelson’s Team—we are always here to help! (Mom appreciates it too!) ~ Erik"
Nashuba Hudson
June 5, 2026
"My family and I have been clients of Eric Nelson for over ten years and confidently say the service is amazing. Anytime I’ve had an issue, the staff has worked with me to resolve it effectively and efficiently. Please consider choosing them for all of your insurance needs."
We responded:
"Thank you Nashuba!!!!! Appreciate the 5-Star review and long term clients like you! "
Megan Montinola
May 29, 2026
"Francis was very helpful with understanding the breakdown of my multi car payment. She was very responsive over the phone and I was able to add my car insurance in no time! I would recommend her to anyone"
We responded:
"Thank you Megan for letting us know how the team is serving this Agency's customers. I love to hear where we help! Thank you for taking the time and have a great weekend! ~ Erik "
Mark D
May 28, 2026
"I just recently switched to State Farm and I was very impressed with the premiums and coverage. I chose Erik Nelson’s office based on reviews and I was not disappointed. Kasia was very helpful and professional. She also took the time to really listen to what I needed and provided a great solution. I also got a chance to meet Erik who really made me feel welcome and valued as customer. Thank you again!"
We responded:
"Mark, you are welcome anytime! It was a pleasure meeting you as well! Keep us in mind if you know of anyone looking for a new insurance agency! Appreciate your business! ~ Erik"
Cecelia Pezdek
May 28, 2026
"Kasia was great to work with as I was navigating various insurance quotes and policies. She was professional, thorough & knowledgeable-able to answer any questions. Her follow-up was excellent without being “pushy”. She won me over as a customer-a true asset to State Farm!"
We responded:
"Thank you so much for your 5-star review! We’re thrilled to hear you had a great experience and that everything met your expectations. Your feedback means a lot to our team and helps us continue delivering the quality service you deserve. We look forward to serving you again soon! Have a great weekend...Erik"
Nancy Scheiner
February 20, 2026
"Agent Frances was very knowledgeable and helped me in reducing my payments"
We responded:
"Nancy, Thanks so much for taking the time to share your positive experience! We appreciate your recognition and will do our best to keep up the great work! We'll be sure to share your experience with the rest of our team members as inspiration! We're here for you anytime! ~ Erik"
Virginia Davis
February 18, 2026
"Always a good experience with this office. Just needed a little paperwork for my mortgage company. Thanks!"
We responded:
"Thank you Virginia! I appreciate when my customers take the time to let us know how we are doing! ~ Erik"
Norma Bouchee
February 5, 2026
"I am so pleased with your assistance with my claim, when I say STRESSED and worried yes that was me but when I got off the with you I was able to breathe a sigh of relief thank you so much for your help words can not express how grateful I am"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor and help you out with the claim. Michelle told me how frustrated you were with the other carrier. I'm glad we were able to get it going in the right direction for you. Happy New Year! And, thank you for your business. ~ Erik"
Donald Price
January 12, 2026
"Lowest Insurance rates when comparing ."
We responded:
"Your comments and kind words are very much appreciated Don! We value your business too! Thank you! ~ Erik"
Terri Wilson
January 12, 2026
"I spoke with a very helpful and pro-active State Farm rep named Kasia. Smart and friendly, very knowledgeable. She saved me a lot of money and got me a better policy for the car as well as renter’s insurance. I highly recommend her. Thanks!"
We responded:
"We really appreciate hearing how we are doing! Thank you Terri! Kasia is great! "
Margie Curry
January 12, 2026
"Very professional and courteous!"
We responded:
"Thank you Margie! We love to hear how we are doing! ~ Erik"
John Vithoulkas
January 9, 2026
"Was the best insurance experience I had in all the times I’ve had insurance. Very friendly very knowledgeable very understanding. So grateful that I came to State Farm for my auto insurance"
We responded:
"Wow! Thank you John! That is an AWESOME review! Thank you for taking the time to write a review and THANK YOU for your business.
~ Erik"